Privacy Policy
Last updated: January 2025
SortedMate Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sortedmate.com and use our services.
1. Information We Collect
Information You Provide
We may collect information you provide directly to us, including:
- Name and contact information (email address, phone number)
- Business information (company name, business address)
- Account credentials
- Payment information (processed securely by our payment providers)
- Communications you send to us
Information Collected Automatically
When you access our services, we may automatically collect:
- Device information (browser type, operating system)
- Log information (access times, pages viewed, IP address)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Communicate with you about products, services, and events
- Monitor and analyse trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Comply with legal obligations
3. Legal Basis for Processing (UK GDPR)
Under UK data protection law, we process your personal data based on:
- Contract: Processing necessary for the performance of our contract with you
- Legitimate Interests: Processing necessary for our legitimate business interests
- Consent: Where you have given clear consent for specific purposes
- Legal Obligation: Processing necessary to comply with the law
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties who perform services on our behalf (hosting, payment processing, analytics)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Rights
Under UK data protection law, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data in certain circumstances
- Restriction: Request restriction of processing
- Portability: Request transfer of your data
- Object: Object to processing based on legitimate interests
- Withdraw Consent: Where processing is based on consent
To exercise these rights, please contact us at privacy@sortedmate.com.
8. Cookies
This website does not use cookies or similar tracking technologies. We do not track your browsing behaviour or collect any information through cookies.
9. International Transfers
Your information may be transferred to and processed in countries other than the UK. We ensure appropriate safeguards are in place to protect your data in accordance with UK data protection law.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@sortedmate.com
- General Enquiries: support@sortedmate.com
13. Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data in accordance with the law.
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
ico.org.uk